Customer Service & Sales Support Assistant (German language)

Customer Service & Sales Support Assistant

The person holding this role will be responsible for the tasks related to sales processes.

Main duties:

• Providing written support for our customers and ensuring the smooth processing of complaints;
• Recording, documenting and maintaining customer master data as well as posting customer orders;
• Sending and uploading invoices as well as processing invoice returns and invoice changes from the customer;
• Coordination of order processing and monitoring of delivery dates;
• Clarification of customer queries regarding delivery and processing and item returns from the customer.

Your profile:

• Completed commercial professional training;
• Fluent spoken and written German;
• Excellent communication skills and team spirit with high degree of customer and service focus;
• Self-motivated as well as independent, reliable and structured way of working;
• Good MSOffice and, ideally, an ERP system knowledge.

We are looking forward to have you on our team!

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