Technical Support Specialist (English language)

Technical Support Specialist (English language)

The person holding this role will be responsible for the tasks related to Technical Support processes.

Main duties:

• Identify correct material number for spare parts requests, within the context of "Order Processing" from different production areas;
• Checking existing documents;
• Using SAP and other electronic tools for search and selection;
• Using manufacturer documentation;
• Offer technical support to service technicians, to meet customers’ requirements and to provide high-level quality services.

Your profile:

• Academic degree in Mechanical/ Electrical Engineering or comparable degree or technical vocational education with several years of professional experience;
• Professional experience as a service technician would be an advantage;
• Explosion-protection knowledge and certification (desirable);
• Experience with reach trucks and system equipment is welcome;
• Good knowledge of MS Office and SAP is preferred;
• Good written and spoken English skills. German skills would be a plus;
• Enjoyment of intercultural cooperation;
• Strong organizational and communication skills;
• Customer orientation and entrepreneurial thinking

We are looking forward to have you on our team!

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